SHIPPING & RETURNS
Shipping Policy
SHIPPING POLICY
MTW Attachments prides itself on offering free shipping. We use a variety of shipping carriers to make sure we deliver your order as soon as possible.
SHIPMENT NOTIFICATIONS
You'll receive an email with tracking information shortly after your order ships. Please be aware that some shipping carriers need roughly 48 hours to update tracking once the carrier picks up the package.
Depending on the item you ordered or how many items were in your order, you may receive multiple deliveries. You will receive a shipping confirmation email for each shipment including what items are contained in that shipment.
DELIVERY TIME
We know that getting the items you purchase a little faster may be important to you, so we offer shipping options at checkout. You can choose from our Economy Free Shipping option (estimated 7-10 business days for ground; 10-12 business days for freight) or our Standard Shipping option (estimated 3-5 business days for ground; 5-7 business days for freight).
While we make every effort to ship orders quickly, there may be periods of time around major holidays or other events where there could be a slight delay including but not limited to: Christmas, New Year’s Eve/Day, and during the week of Thanksgiving and Cyber Monday.
SHIPPING CARRIERS
Most of our items are shipped through common ground carriers (UPS, FEDEX) but we may also use USPS Priority Mail for smaller items. Some ground orders will be assessed a handling fee which is not refundable.
Large items (over 150LBS) are shipped by freight lines. Some freight orders will be assessed a handling fee which is not refundable.
Most freight carriers will contact you to schedule a delivery appointment and signature is required except for FedEx Freight Direct. FedEx Freight Direct does not call to schedule an appointment or require a signature. With these deliveries we receive photos of the delivered shipment and will use the photos as reference if there are questions regarding that order delivery.
Please verify all items are present before you accept the delivery. If the equipment arrives damaged or has missing items, notify the freight company on the spot before signing for the delivery. Request the freight company take notes, pictures, etc. All equipment leaves our warehouses in new, unused condition unless otherwise noted. If there are damages or shortages noted at the accepted delivery and you purchased Route Package Protection, please file a report here.
ROUTE PACKAGE PROTECTION
MTW Attachments offers the option to purchase shipping insurance through Route at the time of checkout to protect your order if it ends up lost, damaged, or stolen. Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
SHIPPING TO ALASKA & HAWAII
At this time, we do not ship to Alaska or Hawaii.
Return & Exchange Policy
RETURN POLICY
You may return a purchased item within 30 days of your purchase date.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
You must obtain a Return Authorization from us prior to shipping any equipment back. To submit a return request, fill out and submit our support form.
You will be responsible for paying your own shipping costs for returning your item, plus a 20% restocking fee. If you receive a refund, the 20% restocking fee will be deducted from your refund. Some orders have a handling fee; this fee is non-refundable. Any upgraded shipping charges (i.e. Expedited Shipping) are non-refundable.
We will ask that you provide the tracking information for the return shipment. If you are shipping an item over $75 you should consider purchasing shipping insurance. We do not guarantee that we will receive your returned item.
If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. If your item is not in new condition and is not in the original packaging, we cannot offer you a refund or exchange.
If your order arrives via freight, please verify all items are present before you accept the delivery. If the equipment arrives damaged or has missing items, notify the freight company on the spot before signing for the delivery. Request the freight company take notes, pictures, etc. All equipment leaves our warehouses in new, unused condition unless otherwise noted. If there is no damage or shortages noted at the accepted delivery, we cannot offer refunds or replacements.
Refunds (if applicable)
Once your return is received, items will be evaluated to ensure new condition before the refund is processed. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days and will show in your bank account on the original transaction date, minus the 20% restocking fee.
Exchanges (if applicable)
We may replace items if they arrive defective or damaged. You will be asked to provide photographs that provide a clear image of the quality issue in question. If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
If you receive a product and need support understanding its use or need support troubleshooting any issues you are experiencing, please reach out to us to ask questions or have us review videos or photos of your concerns. All products come with a 1-year warranty. Visit our Warranty Page for more details.
Cancellations
We try to get orders out as fast as possible. You may cancel your order prior to the order being processed. Once it is processed, we cannot cancel the order.
Listings noted as “Scratch and Dent” or “Blemished” items are not eligible for return or warranty claims.